Tech and automation is a great way to scale your business and reduce dependencies within your organisational structure, especially considering our move from the Internet of Things (IoT) and the 3rd Industrial Revolution to Artificial Intelligence (AI) and the 4th Industrial Revolution. The implementation of Tech within your business can come, firstly, at a high cost and secondly with push-back internally. However, many businesses value the change and the move to efficiency
THE DEFINING AND ARTICULATING OF BUSINESS PROCESSES
This can bring significant value for both the business and your team. Think: PEOPLE, PROCESS AUTOMATION
In the absence of process, people complete a task through trial and error and self-taught techniques, which can result in a lack of consistency, inefficacies and can incur higher costs. A defined PROCESS helps your PEOPLE avoid the “figuring it out” stage and rather follow a clearly defined recipe to get the work done. This reduces risk, improves standardisation and consistency, as well as ultimately increases your profit.
AUTOMATION takes it a step further making it possible, by either an algorithm or program, to remove the need for human intervention and thus often error. However, moving to the automation state, means having full-proof processes in place, otherwise it feels like it’s not delivering to the extent of its intention, or it can unexpectedly interrupt other functions within the business.
The thought here is, before an automation and Tech implementation, consider defining your processes or Standard Operating Procedures (SOPs). Not only will it give you greater insight into your businesses operation and drive efficiencies, but it assists you in choosing the right Tech and make the transition to it far smoother.